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Management of your personal data

Your personal data

All your collected information is and will be confidential. They will never be used in any other context than that of our activity related to our site. They will never be communicated or resold to anyone, including potential future partners.

We respect and we ask our collaborators to respect the provisions of the law of January 6th, 1978 relative to the Data processing, the files and the liberties, the provisions of articles L.335-2 and following of the Code of Intellectual property, the decree of 30 October 2015 on the mediation of consumer disputes, Article 16 of the European Council Regulation No. 2913/92 of 12 October 1992, Article L.218-2 of the Consumer Code, Article L.123-22 and Article L.110-4 of the Commercial Code, Article L.102 B of the Tax Procedures Book and the General Data Protection Regulation (RGPD), entered into force on May 25, 2018), from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

You therefore have the right to retract and delete your data by simple request via our contact form, except in the context of the provisions of the law, cited above and without it being exhaustive, and more specifically what relate to your bills.

We collect data to ensure the proper functioning of our site and thus ensure the best possible user experiences.

We use your data to fulfill your orders, to be informed about problems with your purchase, advise you in advance and provide a S.A.V and assistance in case of dispute.

We use your data to improve our pages, search queries and search engine clicks for our SEO efforts.

You provide some of these data when you register on our site, when you send a search query on search engines, such as Google or Bing for example, and you arrive on our site, or when you contact our company by direct mail or by our contact form or by your customer account.

We get some by recording how you interact with our site, for example by using technologies such as cookies and receiving error reports or usage data from our site.

We also collect data received from third parties, but who may give us your views on our site by the good of your IP address allocated by your internet service providers. This research is done in the context of the resolution of technical problems and security to define the origins of the anticipated causes and help us to solve them, thus improving our services. These data are anonymous to us, and are by no means personal, and we have no way to reconcile this data with you, unless you already have a customer account with us and you login the same way. IP address.

Our outsourcing and server administration company, which has access to the data, respects the terms of the legislation and is informed of its legal obligations towards you by us among others. This company is: Archangel Consulting - Edifici de l'Ordi, 3R PIS, 1A Porta, Andorra - Tel: +33 651 696 329 - Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our partner for the reception of payment is the People's Bank in Bourgueil (37340)

You have the choice of the data we collect. When you are asked to provide personal data, you may decline. For example, you may or may not register for our newsletter or our third party partners when you register on our site.

But if you choose not to provide the necessary data to provide information or functionality, you may not be able to use the site or feature in question.

The data we collect at the time of your registration are all explicitly readable on our registration form. For others and as part of the monitoring of our traffic, you are informed by this.

Your data is used in advertising to better offer our products following your search engine queries; once again, his answers are made as part of a questioning on your part and are relevant only as part of your written or verbal semantic research. They are not related to you, but to the expression of your research and are therefore completely anonymized for us.

All data collected on our site is encrypted.

Name and contact details
We collect your first and last name, email address, mailing address, phone number and other similar contact information.

Identifiers
We collect your account password on our site. We can, if necessary, reset it to change it in order to respond to a need for access from you or to solve a purchase or service problem.

Demographic data
We only collect data about you such as your age, gender, country and preferred language.

Payment data
We do not collect the data necessary to process your payment, either in your account or at the time of your payment to the extent that you are directly connected to the payment solution you have chosen and that these payment platforms are secure services, either from your bank and ours, or from PayPal.

Nevertheless, during a payment called "Offline", we collect the details of your credit card to book manually, through our reservation service, your stay.

Device and usage data
We collect data about your device and how you and your device interact with our site, through the goodness of Google and Bing services.

We collect:

Data on the use of our site
We collect data about the features you use, the items you buy, and the web pages you visit. This data includes your search queries or voice and text commands that lead you through your interaction with your search on our site.

Device data, connectivity, and configuration
We collect data on your device and the network you use to connect to our site. This includes operating system data, IP addresses, device type, and regional and language settings.
All this anonymously, unless you have a nominative account on our site.

Problem solving, after-sales service and mediation
When you contact us for help in solving a problem, or as part of a commercial request, we collect and archive our exchanges for traceability purposes in order to better serve you and optimize our customer relationship.

Interests and Favorites
We do not collect any information about your interests or favorites.

Contacts and relations
We do not collect any data about your contacts and relationships.

Location data
We do not collect any temporary or final location data, other than your billing address and any delivery addresses that you have provided to us spontaneously at the time of your purchase.

Written and visual content
We collect and archive our exchanges for the purpose of traceability in order to better serve you and to optimize our customer relationship.

Sound content
We do not collect or archive any sound data

Video
We collect your customer testimonials in video, posted by you and with your agreement, on our Facebook page. These videos can be found on our website with your agreement and within the framework of the legislation.

Notice and comment
We collect and publish or moderate your opinions and comments as part of the legislation. Refusals are also archived as legislative control.

Data retention

Your data is kept according to the type of information for different durations and for different reasons.
These retention periods are a legal obligation in the area of ​​commercial, tax and banking legislation.
Cookies are kept for a legal term of up to 13 months.
The information in your account and your order invoices are kept for 10 years for an accounting and legal obligation from the end of the financial year.
The payment information is not collected on our site, but is kept with our bank and yours for a legal period of 5 years.

Mailing or Newsletter regarding special offers, promotions and unsubscribe

With your consent, we may send you information about our news, special accommodation offers or other services by mail or e-mail.
We do, however, intend to send you only those communications by mail and e-mail that you wish to receive.
When you subscribe or unsubscribe from the sending of promotional materials, and you provide us your e-mail address voluntarily and specifically to receive marketing communications, we will contact you periodically by e-mail and give you information about special offers and promotions that may interest you.
We do not use third-party e-mail service providers to send e-mails.
We give you the opportunity to unsubscribe from all marketing communications. Whenever you receive an e-mail, you will be able to unsubscribe from future e-mails by following the instructions provided in the e-mail.
You will also be able to download the information we hold about you and you can also delete it from the unsubscribe page.

When sending mailing, it is carried out a tracking which allows us to know on which link you clicked, which browser you use and whether you have opened the email or not.

Protection of the privacy of minors

This site is not intended for children and minors and we do not request or deliberately collect Data from children and minors. As a parent or legal guardian, do not allow your children to transmit Data without your permission.

Notifications in case of violation

In the unlikely event of a data breach, we will enforce any applicable laws or regulations. You are informed that we are obliged to notify you of the accidental or unauthorized disclosure of confidential information for which we are responsible.

Information about cookies and similar technologies

Tracers (cookies and similar technologies) requiring a collection of consent can not be deposited or read on the user's terminal, as long as the person has not given consent.

The refusal to install a cookie may make it impossible to access certain services. We invite you to accept this process by accepting their uses.

We inform you that the navigation on our site is likely to cause the installation of cookie (s) on your computer, tablet or smartphone or any other machine of consultation of our site used. We ask for your explicit consent.

A cookie is a small file, which does not allow the identification of the user, (except in case of account creation and within the limit of their design goal) but which records information relating to the navigation of a computer on a site.

Typically, cookie text is a string of numbers and letters that uniquely identifies your computer.

The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance. The lifespan of cookies is set on our website at 90 days, asking you again, in case of non-visit during this period, your consent.

By accepting or declining on our website the use of cookies, this does not apply to other sites. You can set your browser in general by going to the preferences and settings of your browser.

We use cookies or similar technologies for various purposes:

Remember your Preferences and Settings
Settings that allow our site to function properly or retain your preferences over time can be stored on your device. For example, we save preferences such as language, browser, and media player settings so that you do not have to reset them each time you return to the site.

Login and authentication
When you sign in to our site using your account, we store a unique identification number and the time you logged in, in an encrypted cookie on your device. This cookie allows you to browse the pages of the site without having to establish a new connection to each page. You can also save your login information so you do not have to sign in every time you return to the site.

Security
We use cookies to detect fraud and misuse of our site and services.

Storing information you provide to a website
When you provide information when you book on our site or when you pay for goods or services, we store the data in a cookie to remember the products and information you have added.

Social networks
We do not interact with your social networks, except knowing the type of network that may have directed you on our site, without knowing the page of origin. We use Facebook and Instagram in the legal framework.

Comments
We use cookies to enable you to provide comments on our site.

Advertising based on your interests
We do not advertise on our third-party sites and we do not use cookies or similar technologies for remarketing advertising purposes, which offer you advertising of our products apart from browsing on our own sites.

Analysis
We use cookies to collect data on the use and performance of our site. For example, we use cookies to count the number of unique visitors on a web page or service and to develop other statistics on how our site works. This includes cookies from our site and third-party analytics providers.

Performance Analysis
We do not use cookies to balance the load so that websites always remain operational.

Cookie type
Some of the cookies we use commonly are listed below. This list is not exhaustive, but is intended to illustrate the main reasons why we place cookies. The site may place all or some of the following cookies:

MUID, MC1 and MSFPC - Uniquely identifies web browsers visiting our site. These cookies are used for advertising, site analysis and other operational purposes.

CC- Contains a country code determined from your IP address.

PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth- Help you authenticate when you sign in with your Microsoft account.

NAP- Contains an encrypted version of your country, zip code, age, language from your customer account.

MR- Used to collect information for analysis purposes.

In addition to cookies that we may place when you visit our websites, third parties may also place cookies when you visit our site. In some cases, this is because we have hired a third party to provide services on our behalf, such as site scans. In other cases, this is because our web pages offer content from third parties, such as videos. Since your browser connects to the web servers of these third parties to retrieve this content, these third parties are able to set or read their own cookies on your device and may collect information about your online activities on websites or websites. online services.

Disabling cookies
You can disable cookies or delete them on your browsers. Each browser has settings for that purpose in its preferences settings.
Here are some links offered by the designer of the main browser.
Chrome: https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies
Edge, IE: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/en/kb/activate-deactivate-cookies-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
Opera: https://www.opera.com/help/tutorials/security/privacy/
Safari: https://support.apple.com/kb/PH5042?locale=en_US

Using web beacons and analysis services
The web pages of our site may contain electronic images known as web beacons (also known as web beacons or scripts) that we use to place cookies and count users who visit our site. We also include web beacons in our promotional e-mails or newsletters to determine if you open them and take advantage of them, but also so that you can unsubscribe and request the destruction of information about you.

In addition to placing web beacons on our site, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us to compile statistics on how often a click on an advertisement on our site results in a sale or other action on the advertiser's website.

Finally, our site contains web beacons or similar technologies from third-party analytics providers, which helps us to establish aggregate statistics on the effectiveness of promotional campaigns or other transactions. These technologies allow analytics providers to place and read their own cookies or other identifiers on your device, which they can use to collect information about your online activities in applications, websites, or other products.
These data are anonymous, and are by no means personal, and we have no way to reconcile this data with you, since we do not transmit our nominative files.

You may refuse the collection or use of data by some of these analysis providers by clicking on the following links:

Google
https://policies.google.com/privacy/update#infocollec
https://tools.google.com/dlpage/gaoptout (requires the installation of an add-on to the browser)

Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/opt-out-of-the-bing-ads-optimization-program
https://privacy.microsoft.com/fr-fr/privacystatement
http://help.bing.microsoft.com/#apex/18/FR/10013/-1/FR

Channel manager and booking platforms

We use partners for some of our bookings. These partners are informed and respect the legislation in force. You will find below the list of these providers for possible contact.

Booking: https://www.booking.com
Expedia: https://www.expedia.com
Abritel: https://www.abritel.fr
AirBnB: https://www.airbnb.fr

We remain at your disposal for any further information by contacting us at our contact form.

Internal representation

We appointed a Data Protection Officer, also known as DPO, and made a declaration to the relevant CNIL body.
This designation bears the number DPO-22707 and takes effect on 5/09/2018.

You can therefore contact Stéphanie de Laffon, by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Other legal notices

Please read also our Legal notice

Please also read our Terms and conditions

Thank you for your confidence.

Legal notice

Presentation of the site

Under Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, it is clear to users of the site chambers-chateaudegizeux.com the identity of the various stakeholders in the context of its realization and its follow-up:
Owner: Domaine de Gizeux - SIRET: 75162196200016 - Headquarters: 15 rue du château - 37340 - Gizeux
Creator: Archange Consulting - Edifici of the Ordi, 3R PIS, 1A Porta, Andorra - Tel: +33 651 696 329 - Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Publication Manager: Domaine de Gizeux - Phone: 02 47 96 45 18 - Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. The publication manager is a legal person.
Webmaster: Archange Consulting - Edifici of the Ordi, 3R PIS, 1A Porta, Andorra - Tel: +33 651 696 329 - Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Host: Archange Consulting / Planethoster - 4416 Louis B. Mayer, Laval (Quebec) H7P 0G1, Canada - DATA CENTER FRANCE PARIS - FR (Green): 0 805 080 426
The name "site" refers throughout this text to the site named Châteaux de Gizeux and corresponding to the domain name chambres-chateaudegizeux.com

General conditions of use of the site and the services offere

The use of the site implies the full and complete acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, users of the site are invited to consult them regularly.

The site is updated regularly. In the same way, the legal notices can be modified at any time: they nevertheless impose themselves on the user who is invited to refer to them as often as possible in order to become acquainted with them.

The site is a site giving access to other sites, likely to have their own legal notices, which should be consulted and respected.

The site user acknowledges having the skills and means necessary to access and use this site.

The site user acknowledges having verified that his computer configuration contains no viruses and that it is in perfect working order.

The user also acknowledges having read this legal notice and agrees to comply with it.

The user acknowledges having been informed that the site is accessible 24h / 24h and 7 days / 7, with the exception of cases of force majeure, computer difficulties, difficulties related to telecommunications networks, technical difficulties, or for reasons of maintenance .

The user declares that the cost of access and navigation on the site is his exclusive responsibility.
In the event that the user would access the site from a State other than France; he is also committed to ensuring compliance with locally applicable legislation.

Description of services provided

The purpose of the site is to provide information concerning all the activities of the company mentioned in reference.

The site strives to provide the site with information as accurate as possible. However, it can not be held responsible for omissions, inaccuracies and deficiencies in the update, whether of its fact or the fact of third party partners who provide this information.

All the information indicated on the site are given for information only, and are likely to evolve. In addition, the information on the site is not exhaustive. They are given subject to modifications having been made since they went on line.

The site makes every effort to provide users with information and / or tools available and verified, but can not be held responsible for errors or omissions, lack of availability of information and services.

As a result, the user acknowledges using this information under his exclusive responsibility.

Respect of the legislation

The website informs users of the site that all applicable laws and regulations are applicable to the Internet.

Regarding the right to property, all that is available on the site is used as is for communication purposes, without questioning their property, to the beneficiaries.

However, if the use of multimedia resources of any nature that are present on the site is not suitable for ethical reasons, all laws, decrees in application to date and to come, some of which are recalled above. below could be used ...

Users of the site are required to comply with the provisions of the Act of January 6, 1978 relating to data, files and freedoms, the violation is punishable by criminal penalties.

They must also refrain, with regard to the personal data they access, from any collection, any misuse, and in a general way, from any act likely to infringe on the private life or the reputation of the persons .

In accordance with the provisions of articles L.335-2 and following of the Code of Intellectual Property, all the information or documents contained in the site, as well as all the elements created for the site are either the property of the site, or are the object of 'a right of use, exploitation and reproduction.

These elements are subject to copyright protection legislation. Therefore, no license or any other right except the right to consult the information, are conferred on anyone with regard to intellectual property rights.

Any reproduction, representation, modification, publication, transmission, denaturation, total or partial of the site or its contents, by any process whatsoever, and on any medium whatsoever is forbidden, unless prior agreement with the site.

Any unauthorized use of the site or its content, the information disclosed therein would incur the user's liability and constitute an infringement punishable by articles L 335-2 and following of the Code of Intellectual Property.

The same applies to the databases, if any, on the site that are protected by the provisions of the Act of 1 July 1998 transposing into the Intellectual Property Code the European Directive of 11 March 1996 relating to the legal protection of databases, and the General Data Protection Regulation (RGPD), which entered into force on 25 May 2018), resulting from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. As such any reproduction or extraction would be the responsibility of the user.

Any reproduction or total or partial representation of these brands or these logos, alone or integrated with other elements, without the express and preliminary authorization of the site is prohibited, and would incur the responsibility of the user within the meaning of articles L 713 -2 and L 713-3 of the Intellectual Property Code.

Interactive spaces (possibility to ask questions) are available to users.

The site reserves the right to delete, without prior notice, any content posted in this space that would violate the law applicable in France, especially the provisions relating to data protection.

Where applicable, the site also reserves the right to question the user's civil and / or criminal liability, particularly in the event of a racist, abusive, defamatory or pornographic message, regardless of the medium used ( text, photography ...).

The user agrees, under penalty of having his civil and / or criminal liability incurred, not to use the site to transmit by any means whatsoever (email or otherwise), any content including programs, codes, viruses ... intended to destroy or limit the functionality of the site.

The site reserves the faculty, as part of its interactive services, to remove immediately and without prior notice, any content of any kind whatsoever, including any message, text, image, graphic ... that would contravene laws and regulations in force and in particular the regulations described above.

In the event that a user would like to use one of the contents of the site (text, image ...), he undertakes to require the prior written authorization of the site, by writing to the site.

Limitations of liability

The site can not be held responsible for direct or indirect damage that may result from access or use of the site, including inaccessibility, loss of data, damage, destruction or viruses that could affect the equipment. the user's computer and / or the presence of viruses on his site.

The site can not also be held responsible for consequential damages (such as for example a loss of market or loss of a chance) consecutive to the use of the site.

Interactive spaces (possibility to ask questions in the contact area) are available to users. The site reserves the right to delete, without prior notice, any content posted in this space that would violate the law applicable in France, especially the provisions relating to data protection.

Where applicable, the site also reserves the right to question the user's civil and / or criminal liability, particularly in the event of a racist, abusive, defamatory or pornographic message, regardless of the medium used ( text, photography ...).

Right of cancellation

In accordance with the provisions of Article 38 et seq. Of Law 78-17 of 6 January 1978 relating to data, files and freedoms, all users have a right of access, rectification and opposition to personal data. concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the answer must be sent.

Transfer of personal data

No personal information of the site user is published without the knowledge of the user, exchanged, transferred, assigned or sold on any support to others.

Only the assumption of redemption of the site and its rights would allow the transmission of such information to the prospective purchaser who would in turn be given the same obligation to store and modify data with respect to the user of the site.

Database

The databases are protected by the provisions of the Act of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.

Some interactive services on the site may require an access code and password that is provided by the manager of these services.

Responsibilities of the user about his personal data

Access codes and passwords are confidential, personal, non-transferable and non-transferable. The user is responsible for the management and preservation of his access codes and passwords.

Consequently, it is up to the user to implement all precautionary measures necessary for their protection and conservation. The user is responsible for the consequences of their use.

The site can not under any circumstances be held responsible for any fraudulent use of user access codes and passwords.

The user undertakes to inform the site of any fraudulent use of access codes and passwords as soon as he becomes aware of them.

Hypertext links

The hypertext links set up as part of the site to other resources on the Internet have been subject to prior authorization, and express, or comply with current legislation of the CPI. However, the site does not have the possibility to check the contents of the sites thus visited, and assumes no responsibility accordingly.

However, the site is not the publisher of these sites, it can not control the content. Consequently, the site can not in any way be held responsible for the content of the sites thus accessible, or any collection and transmission of personal data, installation of cookies or any other process tending for the same purposes, carried out by these sites.

Users and visitors of the site can not in any way set up a hypertext link to the site without the prior written permission of the site. Any request for this purpose should be addressed to the site.

Cookies

Browsing the site may cause the installation of cookie (s) on the user's computer. The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance. Please read the personal data management policy below, in the chapter "Other legal notices".

Modification of the legal notices

The site reserves the right to modify this notice at any time. The user therefore agrees to consult it regularly.

Applicable law and jurisdiction

Any dispute in connection with the use of the site is subject to French and European law.

Other legal notices

Please read the Terms and Conditions of Sale.

Please read our Personal Data Management.

In accordance with the English and European legislation, we ask you explicitly for your agreement on our policy of managing your personal data. You declare to accept and have read prior to your acceptance, the information on data management.
Thank you for your confidence !
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