Château De Gizeux
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Management of personal data



Management of personal data
Your personal data
All your collected information is and will be confidential. They will never be used in any other context than that of our activity related to our site. They will never be communicated or resold to anyone, including potential future partners.

We respect and we ask our collaborators to respect the provisions of the law of January 6th, 1978 relative to the Data processing, the files and the liberties, the provisions of articles L.335-2 and following of the Code of Intellectual property, the decree of October 30, 2015 relating to the mediation of consumer disputes, Article 16 of the European Council Regulation No. 2913/92 of October 12, 1992, Article L.218-2 of the Consumer Code, Article L.123-22 and Article L.110-4 of the French Commercial Code, Article L.102 B of the Tax Procedures Book and the General Data Protection Regulation (RGPD), entered into force on May 25, 2018), from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

You therefore have the right to retract and delete your data by simple request via our contact form, except in the context of the provisions of the law, cited above and without it being exhaustive, and more specifically what relate to your bills.

We collect data to ensure the proper functioning of our site and thus ensure the best possible user experiences.

We use your data to fulfill your orders, to be informed about problems with your purchase, to advise you in advance and provide a S.A.V and assistance in case of dispute.

We use your data to improve our pages, search queries and search engine clicks for our SEO efforts.

You provide some of these data when you register on our site, when you send a search query on search engines, such as Google or Bing for example, and you arrive on our site, or when you contact our company by direct mail or by our contact form or by your customer account.

We get some by recording how you interact with our site, for example by using technologies such as cookies and receiving error reports or usage data from our site.

We also collect data received from third parties, but who may give us your views on our site by the good of your IP address allocated by your internet service providers. This research is done in the context of the resolution of technical and security problems to define the origins of the anticipated causes and help us to solve them, thus improving our services. These data are anonymous to us, and are by no means personal, and we have no way to reconcile this data with you, unless you already have a customer account with us and you log in the same way. IP adress.

Our outsourcing and server administration company, which has access to the data, complies with the terms of the legislation and is aware of its legal obligations to you in our care among others. This company is: Archangel Consulting - Edifici de l'Ordi, 3R PIS, 1A Porta, Andorra - Tel: +33 651 696 329 - Mail: ma@archangeconsulting.com

Our partner for the reception of payment is the People's Bank in Bourgueil (37340)

You have the choice of the data we collect. When you are asked to provide personal data, you may decline. For example, you may or may not sign up for our newsletter or our third party partners when you register on our site.

But if you choose not to provide the data necessary to provide information or functionality, you may not be able to use the site or feature in question.

The data we collect at the time of your registration are all explicitly readable on our registration form. For others and as part of the monitoring of our traffic, you are informed by this.

Your data is used in advertising to better offer our products following your search engine queries; once again, his answers are made as part of a questioning on your part and are relevant only in the context of your written or verbal semantic research. They are not related to you, but to the expression of your research and are therefore completely anonymous for us.

All data collected on our site is encrypted.

Name and contact details
We collect your first and last name, your email address, your mailing address, your phone number and other similar contact information.

Identifiers
We collect your account password on our site. If necessary, we can reset it to change it in order to respond to a need for access from you or to solve a purchase or service problem.

Demographic data
We only collect data about you such as your age, gender, country and preferred language.

Payment data
We do not collect the data necessary to process your payment, either in your account or at the time of your payment to the extent that you are directly connected to the payment solution you have chosen and that these payment platforms are secure services, either from your bank and ours, or from PayPal.

Nevertheless, during a payment called "Offline", we collect the details of your credit card to book manually, through our reservation service, your stay.

Device and usage data
We collect data about your device and how you and your device interact with our site, by the goodness of Google and Bing services.

We collect:

Data on the use of our site
We collect data about the features you use, the items you buy, and the web pages you visit. This data includes your search queries or voice and text commands that lead you through your interaction with your search on our site.

Device data, connectivity, and configuration
We collect data on your device and the network you use to connect to our site. This includes operating system data, IP addresses, device type, and locale and language settings.
All this anonymously, unless you have a nominative account on our site.

Problem solving, after-sales service and mediation
When you contact us to receive help to solve a problem, or as part of a commercial request, we collect and archive our exchanges for traceability purposes in order to better serve you and optimize our customer relationship.

Interests and Favorites
We do not collect any data about your interests or favorites.

Contacts and relations
We do not collect any data about your contacts and relationships.

Location data
We do not collect any temporary or permanent location data, other than your billing address and any delivery addresses that you have provided to us spontaneously at the time of your purchase.

Written and visual content
We collect and archive our exchanges for the purpose of traceability in order to better serve you and optimize our customer relationship.

Sound content
We do not collect or archive any sound data

Video
We collect your customer testimonials in video, posted by you and with your agreement, on our Facebook page. These videos can be found on our website with your agreement and within the framework of the legislation.

Notice and comment
We collect and publish or moderate your opinions and comments under the legislation. Refusals are also archived as legislative control.

Data retention
Your data is kept according to the type of information for different durations and for different reasons.
These retention periods are a legal requirement in the area of ​​commercial, tax and banking legislation.
Cookies are kept for a legal term of up to 13 months.
The information of your account and your invoices of orders are kept 10 years for an accounting and legal obligation as from the closing of the exercise.
The payment information is not collected on our site, but is kept with our bank and yours for a legal period of 5 years.

Mailing or Newsletter concerning special offers, promotions and unsubscription
With your consent, we may send you information about our news, special accommodation offers or other services by mail or e-mail.
We do, however, intend to send you only the communications by mail and e-mail that you wish to receive.
When you subscribe or unsubscribe from the sending of promotional materials, and you provide us your e-mail address voluntarily and specifically to receive marketing communications, we will contact you periodically by e-mail and give you information about special offers and promotions that may interest you.
We do not use third-party e-mail service providers to send e-mails.
We give you the opportunity to unsubscribe from all marketing communications. Whenever you receive an e-mail, you will be able to unsubscribe from future e-mails by following the instructions provided in the e-mail.
You will also be able to download the information we hold about you and you can also remove it from the unsubscribe page.

When sending mailing, it is carried out a tracking which allows us to know on which link you clicked, which browser you use and whether you have opened the mail or not.

Protection of the privacy of minors
This site is not intended for children and minors and we do not request or deliberately collect Data from children and minors. As a parent or legal guardian, do not allow your children to transmit Data without your permission.

Notifications in case of violation
In the unlikely event of a data breach, we will enforce any applicable laws or regulations. You are informed that we are obliged to notify you of the accidental or unauthorized disclosure of confidential information for which we are responsible.

Information about cookies and similar technologies
Tracers (cookies and similar technologies) requiring a collection of consent can not be deposited or read on the user's terminal, as long as the person has not given consent.

The refusal to install a cookie may result in the impossibility of accessing certain services. We invite you to accept this process by accepting their uses.

We inform you that the navigation on our site is likely to cause the installation of cookie (s) on your computer, tablet or smartphone or any other machine of consultation of our site used. We ask for your explicit consent.

A cookie is a small file, which does not allow the identification of the user, (except in case of account creation and within the limit of their design objective) but which records information relating to the navigation of a computer on a site.

Typically, cookie text is a string of numbers and letters that uniquely identifies your computer.

The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance. The lifetime of cookies is configured on our site at 90 days, asking you again, in case of non-visit during this period, your consent.

By accepting or declining on our website the use of cookies, this does not apply to other sites. You can set your browser in general by going to the preferences and settings of your browser.

We use cookies or similar technologies for various purposes:

Remember your Preferences and Settings
Settings that allow our site to function properly or retain your preferences over time can be stored on your device. For example, we save preferences such as language, browser, and media player settings so that you do not have to reset them each time you return to the site.

Login and authentication
When you sign in to our site using your account, we store a unique identification number and the time you logged in, in an encrypted cookie on your device. This cookie allows you to browse the pages of the site without having to establish a new connection to each page. You can also save your login information so you do not have to sign in every time you visit the site.

security
We use cookies to detect fraud and misuse of our site and services.

Storing the information you provide to a website
When you provide information when you book on our site or when you pay for goods or services, we store the data in a cookie to remember the products and information you have added.

Social networks
We do not interact with your social networks, except knowing the type of network that may have directed you on our site, without knowing the page of origin. We use Facebook and Instagram in the legal framework.

comments
We use cookies to enable you to provide comments on our site.

Advertising based on your interests
We do not advertise on our third party sites and we do not use cookies or similar technologies for remarketing advertising purposes, which offer you advertising of our products outside of the navigation on our own sites.

Analysis
We use cookies to collect data on the use and performance of our site. For example, we use cookies to count the number of unique visitors on a web page or service and to develop other statistics on the operation of our site. This includes cookies from our site and third-party analytics providers.

Performance Analysis
We do not use cookies to balance the load so that websites remain always operational.

Cookie type
Some of the cookies we use commonly are listed below. This list is not exhaustive, but is intended to illustrate the main reasons why we place cookies. The site may place all or some of the following cookies:

MUID, MC1 and MSFPC - Uniquely identifies web browsers visiting our site. These cookies are used for advertising, site analysis and other operational purposes.

CC- Contains a country code determined from your IP address.

PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth- Help you authenticate when you sign in with your Microsoft account.

NAP- Contains an encrypted version of your country, your zip code, your age, your language from your customer account.

MR- Used to collect information for analysis purposes.

In addition to cookies that we may place when you visit our websites, third parties may also place cookies when you visit our site. In some cases, this is because we have hired a third party to provide services on our behalf, such as site scans. In other cases, this comes from the fact that our web pages offer content from third parties, such as videos. Because your browser connects to the web servers of these third parties to retrieve this content, these third parties are able to set or read their own cookies on your device and may collect information about your online activities on websites or websites. online services.

Disabling cookies
You can disable cookies or delete them on your browsers. Each browser has settings for this purpose in its preferences settings.
Here are some links offered by the designer of the main browser.
Chrome: https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies
Edge, IE: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/en/kb/activate-deactivate-cookies-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
Opera: https://www.opera.com/help/tutorials/security/privacy/
Safari: https://support.apple.com/kb/PH5042?locale=en_US

Using web beacons and analytics services
The web pages of our site may contain electronic images known as web beacons (also known as web beacons or scripts) that we use to place cookies and count the users who visit our site. We also include web beacons in our promotional emails or newsletters to determine if you open them and take advantage of them, but also so that you can unsubscribe and request the destruction of your information.

In addition to placing web beacons on our site, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us compile statistics on how often a click on an advertisement on our site results in a sale or other action on the advertiser's website.

Finally, our site contains web beacons or similar technologies from third-party analytics providers, which helps us to establish aggregate statistics on the effectiveness of promotional campaigns or other operations. These technologies allow analytics providers to place and read their own cookies or other identifiers on your device, which they can use to collect information about your online activities in applications, websites, or other products.
These data are anonymous, and are by no means personal, and we have no way to reconcile this data with you, since we do not transmit our nominative files.

You may refuse the collection or use of data by some of these analysis providers by clicking on the following links:

Google
https://policies.google.com/privacy/update#infocollec
https://tools.google.com/dlpage/gaoptout (requires the installation of an add-on to the browser)

Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/opt-out-of-the-bing-ads-optimization-program
https://privacy.microsoft.com/fr-fr/privacystatement

Channel manager and booking platforms
We use partners for some of our bookings. These partners are informed and respect the legislation in force. You will find below the list of these providers for possible contacts.

Booking: https://www.booking.com
Expedia: https://www.expedia.com
Abritel: https://www.abritel.fr
AirBnB: https://www.airbnb.fr

We remain at your disposal for any further information by contacting us on our contact form.

Internal representation
We appointed a Data Protection Officer, also known as DPO, and made a declaration to the appropriate CNIL body.
This designation bears the number DPO-22707 and takes effect on 5/09/2018.

You can therefore contact Stéphanie de Laffon, by email at info@chateaudegizeux.com.

Other legal notices
Please read also our Legal Mentions

Please also read our Terms and Conditions of Sale

Thank you for your confidence.